The Customer may exercise the right of withdrawal no later than 10 working days from receipt of goods. This right must be exercised by sending a written notice by registered letter with acknowledgment of receipt to INAMORADA, via Novara 3 - 28078 Romagnano Sesia (NO), Italy. The notice may be sent, within the same period, exceedingly via e-mail addressed to email@example.com or by fax to no. +39 0163 1860001, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours.
The goods must be returned to INAMORADA intact, unaltered condition, complete with the original packaging at the customer's expense, not later than 15 days after the notice of withdrawal. INAMORADA will to the return of the sums paid (including expenses for the first shipment in case of withdrawal from the order total) within a maximum of 30 days from the date on which INAMORADA has come to the knowledge of the right of withdrawal by the customer and however not before receiving the return shipment and checked the condition of the property subject to withdrawal. The costs and risks associated with product returns will be borne by the buyer.
It should be noted that the legislation provides that the right of withdrawal is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, then, there can be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly. Note also that, in the case of options trading (the so-called promotions), in which the purchase of an asset is combined with another product which is sold at a nominal price or even free, the right of withdrawal will be legitimately exercised the return of both goods.
Goods not eligible for returns/refunds:
1) made to order
2) custom made
3) discounted items
Outside EU, please note that purchases are not eligible for refunds or exchanges. However, we will always do our best to accomodate customers' requests. Please make sure to order the correct size and color when you place your order.
For any report, complaint or request for assistance, you can contact the address firstname.lastname@example.org quoting their personal details and your order number.